SHIPPING & RETURNS
SHIPPING TERMS AND POLICY
We currently ship our products within the United States only. We endeavor to ship all orders for in-stock items within two (2) to five (5) business days. Business days are Monday through Friday and exclude holidays. Shipping is via the United States Postal Service (USPS) and you should allow two (2) to eight (8) business days for standard delivery once an order has been shipped. We reserve the right to substitute another carrier of equal or lesser cost to deliver your order. All shipping charges are your responsibility, unless waived by the Company. Shipping charges will be included on your invoice and can be viewed prior to finalizing your order. The shipping charge shown during the checkout process is subject to verification. Shipping charges are subject to change without notice. All orders are shipped FOB shipping point. Title to products passes from the Company to you upon shipment and we are not responsible for any shipping delays or problems once the product has been shipped. Orders that are returned to the Company due to an error in shipping information provided by you are solely your responsibility and if you want an order to be re-shipped to the correct address, you will be charged for such re-shipment.
Out of Stock Items:
At this time, the Company will not back order items that are out of stock. If an item on your order is out of stock, we will contact you via e-mail. If you were already charged for that item, you will receive a refund.
RETURN & EXCHANGE POLICY
In order to be eligible for a return or exchange, the product must be unused, accompanied with an invoice or other proof of payment, and returned within thirty (30) days of purchase. Product received as a promotion or giveaway is not eligible for a refund.
To request a return or exchange, send an e-mail to customersupport@melrummelhoffbeauty.com with the following information:
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Your name, mailing address, and telephone number;
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The order number from our original packing slip or invoice;
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Whether or not the package was opened;
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Whether you are exchanging the item or requesting a refund; and
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The reason for your return or exchange.
You will then receive an e-mail from us informing you whether the item is eligible for a return or an exchange. If you receive an e-mail from us stating that the item is eligible for a return or an exchange, you can return the item by placing it in a box with your original packing slip or invoice and sending it to the Company’s address; the Company will take care of your return or exchange in a timely manner after receiving the item. If your return or exchange was due to the fault of the Company (for example, we sent you the wrong item), the Company will pay the return postage for your return or exchange (and for exchanges, the shipping cost for the substitute item). Otherwise, the Company will not be obligated for the return postage for your return or exchange, the shipping cost for the substitute item (for exchanges), or any additional shipping and handling charges, which will be your responsibility.
Should you request a refund, we will process it within ten (10) days of our receipt of the item. The refund will be issued to the original payment method. Please note that banks may require additional time to process and post the refund transaction. Shipping charges are non-refundable. Free items are not eligible for a refund. A refund for an item purchased on sale will be at the sale price, provided that the return meets the eligibility requirements set forth above.
For more information please contact customersupport@melrummelhoffbeauty.com.